Make sure that the following router ports are free in order to enable smooth network communication with a network-capable device: If necessary change the Wi-Fi channel of your router.

Be careful that available Wi-Fi networks do not interrupt when using the same channel. Once the connection is established, please check whether Network Standby or IP Control is switched to Always On. Switch the device on again and select ONLINE MUSIC. Briefly disconnect the power supply and the LAN connection of the your product once. *Please do not use any switches, hubs or Ethernet power adapters in the meantime. If you use a wired connection, connect your product directly to the router via LAN cable. *Connect is currently only available for the iOS, Android and Windows Desktop Spotify app. Ensure that you have a Spotify Premium account registered in the Spotify app you use. Check if the smart device with the Spotify app is on the same network as your product.

Ensure that the firmware of all components used (such as your product, router, smartphone, Spotify app) is up to date. Ensure that all other network functions (Internet radio, DLNA streaming) are working without fault. If your Spotify Connect compatible unit is not shown in the Connect tab of the Spotify app, please check the following:

Why spotify not working